Monday, December 6, 2010

Let it Snow!!!

Welcome to our winter wonderland!!!
For some of us this snow has come far too early and for others we just got too much of it!  But for me, I think it is perfect!
Don't get me wrong.....I am the furthest thing from a winter lover but all of the dreary dark days that we have had since October has me ready for a change!
The drop in temperature has caused a rise in spirit around here!  A little bit of snow has given new excitement to the boring backyard as my children have been extastic about getting out to play.  The Christmas decorations look as they should now, with a sprinkling (or dumping, depending on where you live!) of the white stuff.  Singing carols seem timely now and putting on all those layers seems worth it!

To start ri-VYOO's Christmas season we would like to share with you what to expect when you come to ri-VYOO.  As mentioned, everything looks a little nicer with the fresh snow, so it was a perfect day for a picture. :)

We are known to some as "the place with the red door" and if you haven't been here, now you know why! :)

So, since we can't make the white stuff go away, let's try to embrace it and all of the fun things that it brings with it.
As families with children, snow is full of fun and wonder and magic..... enjoy squinting in the snowy brightness today! 

Thursday, December 2, 2010

Take the Good with the Bad....

We have spoken so many times about how positive feedback from customers fuels ri-VYOO.  Happy customers are the focus, for all aspects of our business.  We focus on great products and prices, as well as exceptional customer service.
Customer service for us goes past the sale.  We strive to be flexible for pick-ups, offer free delivery and refunds on all of our items.  Each one of our customers is very important to us, and we try to be compassionate when life gets in the way for someone who was planning to come by and pick up their order.

We think that these features are appreciated by our customers, especially since there aren't very many places that we shop at that we get that kind of experience.

Part of business ownership is also facing unhappy customers; customers who are disappointed with our product or service.  One of the chances we take when following up with customers is that they may have hated anything or everything about ri-VYOO!!  Although difficult to hear, it is also our last chance to reverse the dissatisfaction and instead of losing a customer, make this customer very happy once again.

We have had that situation today.... an unhappy customer and therefore an unhappy business owner. 

As time goes on, I am sure that simple statistics would say that we will face more unhappy customers.  But we hope that all of our customers, both new and long term, understand that our policies are not in place to anger anyone.  Our policies are there to ensure a (hopefully) mistake-proof system and a better experience for all. 

I am sure that time will also see our policies change and evolve... hopefully fine tuning a great little retail concept into an outstanding one. 

Thank you all for coming along for the ride. :)

Wednesday, December 1, 2010

The Days Are Getting Shorter

Come on Winter Solstice!  Am I the only one who can't get half of what I need to do done lately?  I realize that the "shorter days" are shorter only because of the amount of daylight, but it seems like someone has snuck out a couple of hours too!

With that said, please excuse this very short Blog...the first in quite a few days!

Let's talk Christmas outfits!  Here are just a few that we currently have in stock:

This is just a sample of some of the great holiday items we have in stock.  Everything pictured is between $3.00 and $12.00, saving you lots of money!!!

Don't forget about our mini-sale!  All size 2 to 6 are 25% off....but only until Friday!