Monday, December 6, 2010
Thursday, December 2, 2010
Customer service for us goes past the sale. We strive to be flexible for pick-ups, offer free delivery and refunds on all of our items. Each one of our customers is very important to us, and we try to be compassionate when life gets in the way for someone who was planning to come by and pick up their order.
We think that these features are appreciated by our customers, especially since there aren't very many places that we shop at that we get that kind of experience.
Part of business ownership is also facing unhappy customers; customers who are disappointed with our product or service. One of the chances we take when following up with customers is that they may have hated anything or everything about ri-VYOO!! Although difficult to hear, it is also our last chance to reverse the dissatisfaction and instead of losing a customer, make this customer very happy once again.
We have had that situation today.... an unhappy customer and therefore an unhappy business owner.
As time goes on, I am sure that simple statistics would say that we will face more unhappy customers. But we hope that all of our customers, both new and long term, understand that our policies are not in place to anger anyone. Our policies are there to ensure a (hopefully) mistake-proof system and a better experience for all.
I am sure that time will also see our policies change and evolve... hopefully fine tuning a great little retail concept into an outstanding one.
Thank you all for coming along for the ride. :)
Wednesday, December 1, 2010
With that said, please excuse this very short Blog...the first in quite a few days!
Let's talk Christmas outfits! Here are just a few that we currently have in stock:
This is just a sample of some of the great holiday items we have in stock. Everything pictured is between $3.00 and $12.00, saving you lots of money!!!
Don't forget about our mini-sale! All size 2 to 6 are 25% off....but only until Friday!
Wednesday, November 17, 2010
You, more correctly, YOU did it!
Thank you to all of our wonderful fans in getting us up to 276 fans (at last check) on our facebook page http://www.facebook.com/pages/Barrie-ON/ri-VYOO/102136757527.
We haven't been working very hard on the marketing end of things at ri-VYOO so far. Most of our customers have come from referrals. I'm sure you all know our strong feelings on word of mouth advertising. :) So, although most businesses put marketing at the fore front of their launch, we haven't. We have focused on building a diverse inventory, streamlining our processes and working on achieving our mission statement and intended image.
After months and months of working on these things it is really wonderful to get out there and make some in roads with meeting so many new customers! It is so amazing when a new customer takes that chance to reach out and contact us. Many times, they really have little understanding of how we do things around here. Trying out any new store is always like that. Have you ever just wanted to go into some cute little store, but find that you are a bit nervous about it? If you do go inside and it's only you and the shopkeeper in the store that can be even more awkward! All I can say is "Been there, done that!" (actually, I am very guilty of trying to avoid that situation). Since we understanding this feeling, it's so important to make every ri-VYOO customer feel completely comfortable when they call, email or come by. So take the chance! Have a question? Go ahead and ask it!!!
Are you skimming through to find out the winner's of our contest? Should I blab on a bit more?
ri-VYOO would like to thank all of all of you for putting the word out about us.
We would also like to congratulate James for referring Tiffanie to us.
We are so happy to give them each a $25 Gift Certificate!
Let's do this again....
$10.00 Gift Certificates to fans 280 and 290....oh and to the person that refers them!
Monday, November 15, 2010
So here is the number that we are working towards right now: 275. 275 is the number of fans that we are so excited about that we have turned it into a contest. Our 275th fan will get a $25 Gift Certificate to shop at ri-VYOO....and so does the person that referred them!
But let's go back to math for a moment. What exactly can $25 get you anyway? A hoody and a T? Maybe some jeans? We thought that we should give you some ideas of how far $25 gets you with ri-VYOO....
Or a whole matching wardrobe, complete with winter Jacket! ($25 total)
Wednesday, November 10, 2010
The one day that we set aside to think about everything that we have as a country.
The freedom that we have and the countless men and women who have defended that freedom for us.
"Lest we Forget" is the moto of the day.
But that has got me thinking.
How many of us truly remember?
How many of us can even begin to understand?
As a person who has lived my entire life within the safety of the GTA, how can I "forget" when I have no reality to truly understand. I have always been afforded my luxury of freedom to say what ever I want (sometimes to the chagrin of others), to go wherever I have wanted to, when I have wanted to and how I have chosen to get there. Education has been mine to capitalize on, the Arts mine to enjoy, and travel to take advantage of (whenever it makes it into the family budget).
I can move freely.....without restriction.
All of this is thanks to everyone who has ever put themselves on the line for Canada.
As mom to young children, this is a very hard concept to teach. How do you teach everything that we take for granted? As an adult, I can not honestly imagine a life any other way. I cannot imagine the horror of a war on our homeland.....or even of having someone I love away with their safety in question. I can, however, imagine the dread of my children not having the same Canadian freedom that I know nothing else but.
So, with this Remembrance Day upon us, I have chosen to embrace "Lest We Understand". Teaching my children the importance of valuing what we have as a country and why we have it. Hopefully the coming generation will not have horrific stories pertaining to the defence of our country. We can only hope that in the future those who stand for our country do just that, without the worry of bloodshed and only in the pursuit of peace.
In the meantime, thank you to everyone who goes beyond in the defence of what we take for granted. Your bravery makes you hero's and patriotism is to be envied.
Our Canada is what it is because of you.
Tuesday, November 9, 2010
- It's pronounced review :) Reviewsic [ri-vyoo-zik] - I googled it! LOL
- I second that.... Pronounced like review, meaning to give it another look!
- pronounced "review" means to take a 2nd look.
- it's pronounced exactly as it's spelled ... to me, it means a super convenient, highly affordable and great quality source for kids clothes ... I regularly "take a 2nd look" at the albums ... and a 3rd ... 4th ... ;)
- a formal or official examination REVIEW :)
- Review...the way to dress your children so they look fantastic and your hubby doesn't cringe at the receipt! :)
Thursday, November 4, 2010
Wednesday, October 27, 2010
A business has the opportunity with every interaction with a customer to strengthen this word of mouth promotion. Every great transaction, great sale price or amazing new product that a customer has experience with is a chance for growth. Have you ever been to a store and found the greatest buys? Chances are you couldn't wait to get the chance to tell someone about it! And so it goes on, just like the 80's shampoo commercial with friends telling friends telling friends.
At ri-VYOO, we take this very seriously. So much of our business comes from referrals. This is awesome, especially since we are unconventional retailers. We know how unusual it is to come to a residence to pick up your online shopping, but we also know our strengths and the things that make ri-VYOO a good alternative to shopping some better known street-front retailers.
So THANK YOU!!!!!!! to everyone who has given ri-VYOO a try and has taken the time to tell someone about us. It is word of mouth from our customers like you that help us continue to grow.
Wednesday, October 20, 2010
As we experience Facebook problems today, it brings to our attention how quickly we become thrown off-kilter when the gadgets that we use everyday don't work. The Internet and Facebook are the fulcrum of our business. We are all able to shop without stepping into an actual store because of these things and are very well aware of how our computer can save us time and money. Who would have ever thought that Facebook could have helped us keep our kid's dressed in cool trendy clothes, while saving stresses on us?
It really is truly incredible!!!
But, these systems are only great when they work. Although the interfaces of such applications like Facebook and Twitter may seem stationary and unchanging, there are continuous small changes going on where we can't see them, until they interfere with how we do things! No one complains when changes to these things are seamlessly implemented or just better our experience. As soon as there is a learning curve though, the reaction changes!!!
Hopefully, that is what is happening today on Facebook. We are unable to see the comments that you have made on our items. This leaves us a bit of a void.... unable to contact our customers or see if there are questions to answer. We have our fingers crossed that this just a short-term problem. In the meantime, I guess we need to make some changes too and back to work behind the scenes on http://www.ri-vyoo.com/ 's ecomm store. :)
Have a great Wednesday!!!
Tuesday, October 19, 2010
All costumes now $8.50!!!!!
With a price like that you really can't go wrong!!!
Here are some of the costumes still available:
Friday, October 15, 2010
Thursday, October 14, 2010
As families grow from 1 to many children, and the calendar fills up with all the activies that everyone in the family is part of, it becomes very apparent that there is a resource that is stretched even more so than a dollar.
Time is a non-renewable resource. With the many things that we Canadians choose to cram into a day, many of us are looking to find ways to maximize our measly 24 hours each day. Shopping online has helped this, especially in an area like Barrie, where everything is so spread out geographically. With the children's clothing stores spread all over town, looking for that special item can easily absorb your morning while you go from store to store. It is a huge time saver when you can look online to see if we have what you need, comment on it. A quick stop on your way to complete your other errands and the rest of the morning is yours.
We have had many customers tell us that they appreciate how easy shopping online with us is. Adriana was kind to share her ri-VYOO shopping experience with us to post on our Blog. Here is what she had to say:
I have had the pleasure of experiencing ri-vyoo as both a customer and through selling my children's previously enjoyed clothing. I must say that both experiences have been quick, easy and enjoyable! With two children of different genders, there is no opportunity for re-using clothing within this household so much of my son's clothing ends up stored in bins with no future use in sight! As well, purchasing an entire wardrobe for my new daughter, although a lot of fun, can get to be expensive! My first experience with ri-vyoo was when I jumped onto facebook one day and a beautiful white coat called out to me! It was so sweet I just had to have it! Then looking at the price, I just couldn't believe my eyes...there was really no reason not to buy right then and there. Having had limited on-line shopping experience, this process was somewhat foreign to me but I found it to be so easy and satisfying! Upon receiving my first package I noticed that it looked pretty, just as it would after having lugged kids to a specialty shop but without the hassle, and the coat was in perfect condition. I would never have know that it had been previously enjoyed by another sweet little girl :) I was hooked. Then, going through my son's closet, came across the opportunity to re-use some of his previous costumes which, of course, had only been worn once! The sales experience was also quick and efficient. I ended up feeling really good about not having to store bulky costumes, knowing that another child could be just as excited to wear them as my son had been, and to make a little cash as well! Overall, I would definitely shop with ri-vyoo again and would recommend them to anyone with children.
Wednesday, October 13, 2010
Monday, October 11, 2010
What a wonderful busy week!
Here at ri-VYOO, we have been working hard on improvements to our laundry area and facilities and our foyer. As you may already know, all of our inventory is freshly laundered before it is catalogued and stored. The great thing about this is that all of our items are clean and ready to use when they are purchased! The bad thing about this is that it wore out the old washer and dryer!!
As the finishing touches are completed, we are very thankful to have all of the work of creating a more efficient area over with and also to have had the opportunity to need to make these improvements because of all of our wonderful ri-VYOO customers. ri-VYOO's focus as always been to be as environmentally friendly as possible, with recycled products and packaging, and biodegradable detergents. We are excited to now be able to use less energy and water in this process, as well.
At the foundation of any business is it's customers. Without these customers, no business can stay standing. We are very thankful for our customers....people who are willing to shop "outside of the store" and support local independant retailers. Karen recently shared her experience of shopping ri-VYOO. Here is what Karen had to say:
"I picked up from ri-VYOO and was greeted with a smile, while my products were packaged neatly in tissue paper and packaged in a pretty bag - a very pleasant shopping experience."
Thank you so much for sharing Karen! We are happy to share a $15 Gift Certificate with you.
Enjoy the day everyone! We all have so much to celebrate on this wonderful holiday!
Friday, October 8, 2010
Thursday, October 7, 2010
For those of you who haven't shopped ri-VYOO yet may find today's post reassuring. Although there is more than one person behind ri-VYOO, almost all of the customer interaction is done by me, Maryann.
Buying online, as mentioned in a previous blog, can seem a little bit intimidating, but the more you know and understand what to expect, the more comfortable the whole process is. :)
I am a mom of 3 children under 7 years old and am 100% passionate about customer service and bringing value into our customers' ri-VYOO experiences. I bring over 20 years of retail and business experience to ri-VYOO and am focused on finding ways for both our family and others to save money.
I love ri-VYOO personally for 2 reasons:
1) I love shopping online rather than driving around going from store to store to find what I am looking for and
2) With 3 children to dress ri-VYOO makes a lot of financial sense for us, both for buying and for recycling outgrown items.
My background is in fashion and I love to dress both myself and my children stylishly and find satisfaction in receiving compliments on how my kids are always dressed so great.....especially since I know that their great wardrobes didn't compromise their future university savings! LOL!
Wednesday, October 6, 2010
Monday, October 4, 2010
Or you could just shop ri-VYOO.
Grab a coffee and a cozy sweater and look through everything online while your kids enjoy some time with their favorite toys. Can't get much better than that. Oh, except our prices. All light jackets (like the one pictured above) are $6.00, insulated coats are $10.00 and snow pants just $5.00. How can you go wrong
Tuesday, September 28, 2010
A good deal or a gamble? Never a question when you shop at ri-VYOO!
Monday, September 27, 2010
Monday's ri-VYOO Outfit
Hat - $2.00
Total outfit cost - $13.00
Saturday, September 25, 2010
Friday, September 24, 2010
It's always great to put those funky seperates into something with a little more edge! :) That's just what we did for Friday's outfit.
Friday's ri-VYOO Outfit:
Cropped Sweater - $5.00
Long Sleeve T - $3.00
Skinny Jeans - $8.00
Total cost for today's outfit: $16.00
Thursday, September 23, 2010
Wednesday, September 22, 2010
Tuesday, September 21, 2010
Don't we all love to save money? Especially when costs seem to be rising everywhere, it's really cool when you can find the opportunity to save. But, not all of us want to look like we are wearing "recycled" clothes. Finding used clothing in great condition takes time and some work, unless you shop ri-VYOO! We save you time and money and make your kids look like you've spent much more!!!
Each day we are going to feature some ri-VYOO clothes in action.
Here is Monday's outfit:
Blazer - $6
Dress - $5
Leggings - $3
$14 total....and many many compliments on the first day of school :)
Sunday, February 7, 2010
It's funny how this winter really hasn't been all that bad. It hasn't been colder than -20. We haven't had to shovel our driveways everyday like last year. The 400 hasn't even been that bad (touch wood). Despite this, it feels to most of us like this winter will never end! I don't know about you, but I am really tired of getting everyone into their snowsuits multiple times each day, and looking at the same bulky sweaters and thick pajamas on my kids that seem like they have been wearing them forever!
Well, we can't control the weather....but we can give ourselves something to look forward to, like new spring outfits! There is something exciting about starting to think about rainboots and coats, and of course beautiful dresses for Easter! Keep your eye on ri-VYOO and before you know it spring will actually be here!